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The Following are the most Frequently Questions Asked By our customers, you can click the Question link to check our answers, Many thanks for your attention !
A:The minimum order depends on your required colors, sizes and items. Pls e-mail us your order details and Our Sales will inform you of the minimum quantity for each pearl.
A: If we have your ordered items ready in our stock , then we can ship it immediately (usually within 1-3 days). If unavailable, Normally production of Freshwater pearls, Akoya Pearls, or South sea pearl and Tahitian Pearls are from 7-10 Days depending on the quantity ordered. Custom orders will take 15-20 days. If you need a rush order, contact our representatives to discuss your specific needs.
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After you confirmed your Order, We'll send you a Paypal invoice for the appropriate amount to make it easier to submit payment.
If you encounter any technical difficulties in sending payment through Paypal, please don't hesitate to email us.
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After you confirmed your Order, We'll send you a Proforma Invoice(Including our Bank Account Information) for your order and the appropriate amount to submit payment.
A: Our Sales representative will tell you the Every order details and status of your order within 24 hours.
All of orders are normally shipped to you immediately once the production is finished, assuming placed on a regular business day, availability, and paid without complication. Some delays, however, may occur. The following list of the top reasons for these delays is provided to help customers to understand the process and avoid delays. Please e-mail us if you have any questions or suggestions. Order Delays can be the result of the following.
1.Payment are Not Summit on Time or We can not confirm your payment.
A: If you need to customize pearl jewelry according to designs or requirements, and ask us if we can help them to do this work.
In fact, This is also our company's unique advantage. as our company is located in Zhuji, very nearly with Yiwu International Trade Market, many pearls jewellery factories and shops cooperate with us, which can customize high-quality or cheap pearls accessories for customers according to requirements, if you need to make natural pearls accessories, it's easy and conveniment to cooperate with us to get factory direct prices pearl accessories.
A: BAOYUE's office is situated in the China,we answer phones 9:00 – 18:00 (GMT +8:00) Beijing,China,Monday – Saturday 9:00 – 18:00 (GMT +8:00).
You can send an email to [email protected] to get any questions, and Our Sales representative will contact you via e-mail shortly.
A: As you can see, we’re dealing many kinds of natural pearls ( freshwater pearls,Tahitian pearls,south sea pearls,akoya pearls, baroque pearls, Gem pearls, and so on ), There’re many difference shape/size/color of the pearls,That’ll be thousands of pricing. and we focus on wholesale market, don’t list the price on our website, Please kindly spend some time to list the details (Sizes, colors,Shapes/Cuts and QTY for each) of the pearls you're running out of stocks or the pearls you're planning to purchase recently, then we’ll check whether they’re available or not & send you the quotation accordingly. ----It will save both of time,.
Usually, we came in this way:
Step 1. Pricing for your planning order,
Step 2. if our prices were acceptable for you, let's come to a trial order or samples,
Step 3. Through the trial order or samples, you can test our quality and service, then you'll have an idea whether we're the trustful supplier you're looking for.
Normally, Sample value not too much or there’re few samples, that will be free of charge. But, you have to pay the freight cost.—this is our sample policy. As there are too many customers demand for samples, it would be a heavy cost if we pay all the freight charges for every customer. Therefore, hope you could understand.
As a courtesy, we’ll refund a half of freight cost to you after you place the order (Depends on the quantities you buy).
A.You can contact our sales representative via email, fax,or phone to specify specify the sample you need.
A:You can completely depend upon our packaging systems. We diligently ensure that all the items reach you safely without any faults. If you have any special instructions for packing then pls inform us at the time you place order.
A: We ship through Registered Mail, EMS speed post, DHL , UPS , FEDEX, TNT,Aramex.Etc. The parcel reaches your home / shipping address which ever you confirmed to us. We immediately inform the tracking details of the shipment and continuously assist our clients till they receive the parcel in hand.
A:We ship worldwide. The shipping charges depend on the weight of the package and the location. Below is shipping charges for package below 500 grams for your reference.
Registered Mail – $10 (Transit time 20-35 days to all countries)
DHL – $28+ (Transit time 3-5 days to USA, Canada, Australia and Asian countries)
DHL- $26+ (Transit time 3-5 days to Europe and Middle East)
For other countries, please e-mail us and we will quote you the shipping charges.
For more details, please click this link to know more: https://www.naturalpearlsource.com/shipping-cost-and-sales-tax/
A:If you are sending the payment through Paypal, there is a Service tax at the rate of 4.4% of the total amount you are paying. In case of bank wire transfer internationally, this fee is 2% of the total amount. This is to be paid by the buyer.
A:We normally take all necessary steps to avoid any duty charges being levied on our clients in their country. However the Custom Duty procedures of your country are beyond our control . At some point of time its quite possible that you are charged with the Custom Duty by the Custom department of your country. You need to pay that on your own.
A:Usually we do not face such situation because there are no quality issues with us. In some special cases if you wish to return the goods please write us and we will give the best way out for it.
A: Yes we do. Please e-mail us your requirements with quantity to get wholesale quotations. If you have any more questions please e-mail us at [email protected]. We will get back to you within 24 hours.
Shipping cost and Sales Tax-Click the Image to know more...