Welcome to BAOYUE PEARL, we supply all shapes freshwater pearl with wholesale price, contact us to get a free Quote:

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Frequently Asked Questions

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Got feedback? We make it easy for you to get in touch with us!
The Following are the most Frequently Questions Asked by our customers, you can click the Question links to check our answers, many thanks for your attention !

FAQ-Products Information:

Q1: How do I place an order?
As we focus on the natural pearl wholesale, we don’t list the pricing on the website, You can send an email to info@naturalpearlsource.com to get a Free Quote or New Arrivals, welcome any questions or requirements, and Our Sales representative will contact you via e-mail shortly. Or Feel free to give us a Call: 0086-0579-85286281
WeChat & WhatsApp: +8618158796699 (Wechat ID: baoyue-export)
(WhatApp is preferred, as sometimes there’s network problem with Wechat in China)
Q2: What is the minimum quantity to order with you ?

A:The minimum order depends on your required colors, sizes and items. Pls e-mail us your order details and Our Sales will inform you of the minimum quantity for each pearl.

Q3: How much time you need to ship the ordered items ?

A: If we have your ordered items ready in our stock , then we can ship it immediately (usually within 1-3 days). If unavailable, Normally production of Freshwater pearls, Akoya Pearls, or South sea pearl and Tahitian Pearls are from 7-10 Days depending on the quantity ordered. Custom orders will take 15-20 days. If you need a rush order, contact our representatives to discuss your specific needs.

Q4: What are your payment terms and payment receiving methods?
We have our policy of taking 100% advance payment for all the orders. We accept payments through paypal, Western Union and direct bank wire transfer. We will start working on your orders only after the payment is made.
a:Pay by Paypal:
100% Guarantee What you ordered!
After you confirmed your Order, We'll send you a Paypal invoice for the appropriate amount to make it easier to submit payment.
If you encounter any technical difficulties in sending payment through Paypal, please don't hesitate to email us.
b:Pay by Western Union:
The fastest way to send money worldwide!
See the Details: http://www.westernunion.com
c.Pay by Wire Transfer:
After you confirmed your Order, We'll send you a Proforma Invoice(Including our Bank Account Information) for your order and the appropriate amount to submit payment.
Q5: How do I check the status of my order?

A: Our Sales representative will tell you the Every order details and status of your order within 24 hours.

Q6: Top reasons for order delays?
A: We try our best to ship orders as quickly as possible, with about 98% of all orders shipped and delivered on time.
All of orders are normally shipped to you immediately once the production is finished, assuming placed on a regular business day, availability, and paid without complication. Some delays, however, may occur. The following list of the top reasons for these delays is provided to help customers to understand the process and avoid delays. Please e-mail us if you have any questions or suggestions. Order Delays can be the result of the following.
1.Payment are Not Summit on Time or We can not confirm your payment.
2.Incorrect shipping address. Please know that we do everything we can to minimize this issue by emailling customers to verify if an address seems problematic. However it is the responsibility of the customer to verify the accuracy of shipping information, and to take the time to look over your order. An email confirmation of your information can go a long way towards speeding up your order.
3.Holiday Delays. Courier Express(DHL,UPS,FedEx,EMS,TNT)does not guarantee any shipment timeframes during the winter holiday season. Make your purchases and arrangements early and avoid the holiday rush!
4.Item not in stock, or backorder. We will contact you if you have ordered a backorder or out of stock item with an expected arrival time. Most backorder items are listed as such on our site, so take the time to check and make sure that the item isn't marked waitlisted if you need it in a hurry!
5.Orders placed during non-business hours. We are open 9:00 - 17:00  Monday - Saturday.Orders placed out of office hours, over the weekend & on holidays will not be processed until the next business day.
Q7: Can you help us to make customized pearls accessories ?

A: If you need to customize pearl jewelry according to designs or requirements, and ask us if we can help them to do this work.

In fact, This is also our company's unique advantage. as our company is located in Zhuji, very nearly with Yiwu International Trade Market, many pearls jewellery factories and shops cooperate with us, which can customize high-quality or cheap pearls accessories for customers according to requirements, if you need to make natural pearls accessories, it's easy and conveniment to cooperate with us to get factory direct prices pearl accessories.

FAQ-General Questions:

Q1: How do I contact customer support?

A: BAOYUE's office is situated in the China,we answer phones 9:00 – 18:00 (GMT +8:00) Beijing,China,Monday – Saturday 9:00 – 18:00 (GMT +8:00).
You can send an email to info@naturalpearlsource.com to get any questions, and Our Sales representative will contact you via e-mail shortly.

Q2: Do you have a catalog and Pricelist?

A: As you can see, we’re dealing many kinds of natural pearls ( freshwater pearls,Tahitian pearls,south sea pearls,akoya pearls, baroque pearls, Gem pearls, and so on ), There’re many difference shape/size/color of the pearls,That’ll be thousands of pricing. and we focus on wholesale market, don’t list the price on our website, Please kindly spend some time to list the details (Sizes, colors,Shapes/Cuts and QTY for each) of the pearls you're running out of stocks or the pearls you're planning to purchase recently, then we’ll check whether they’re available or not & send you the quotation accordingly. ----It will save both of time,.

Usually, we came in this way:
Step 1. Pricing for your planning order,
Step 2. if our prices were acceptable for you, let's come to a trial order or samples,
Step 3. Through the trial order or samples, you can test our quality and service, then you'll have an idea whether we're the trustful supplier you're looking for.

Q3: Can I get the Free Sample Before Order?
A: It’s understandable for us to arrange the shipping of the sample for your quality checking before placing orders/ trial orders for the first cooperation.
Normally, Sample value not too much or there’re few samples, that will be free of charge. But, you have to pay the freight cost.—this is our sample policy. As there are too many customers demand for samples, it would be a heavy cost if we pay all the freight charges for every customer. Therefore, hope you could understand.
As a courtesy, we’ll refund a half of freight cost to you after you place the order (Depends on the quantities you buy).
For the Freight cost shipped worldwide, you can refer to our Shipping/Sales Tax –link of our website.
Or if the prices were cheaper by your Courier account (as UPS, FedEx, DHL,TNT etc), you can provide account No. and we'll send samples through your courier by freight collect.
Q2:How can I get samples promptly?
A.You can contact our sales representative via email, fax, or phone to specify specify the sample you need.
Q4: How much can I depend on your packaging procedures?

A:You can completely depend upon our packaging systems. We diligently ensure that all the items reach you safely without any faults. If you have any special instructions for packing then pls inform us at the time you place order.

Q5: What are your shipping procedures?

A: We ship through Registered Mail, EMS speed post, DHL , UPS , FEDEX, TNT,Aramex.Etc. The parcel reaches your home / shipping address which ever you confirmed to us. We immediately inform the tracking details of the shipment and continuously assist our clients till they receive the parcel in hand.

Q6: What are the shipping charges?

A:We ship worldwide. The shipping charges depend on the weight of the package and the location. Below is shipping charges for package below 500 grams for your reference.
Registered Mail – $10 (Transit time 20-35 days to all countries)
DHL – $28+ (Transit time 3-5 days to USA, Canada, Australia and Asian countries)
DHL- $26+ (Transit time 3-5 days to Europe and Middle East)
For other countries, please e-mail us and we will quote you the shipping charges.
For more details, please click this link to know more: https://www.naturalpearlsource.com/shipping-cost-and-sales-tax/ 

Q7: Do I need to pay any other charges than the cost of items and shipping?

A:If you are sending the payment through Paypal, there is a Service tax at the rate of 4.4% of the total amount you are paying. In case of bank wire transfer internationally, this fee is 2% of the total amount. This is to be paid by the buyer.

Q8: Do I need to pay any import duty charges in my country for the goods I order with you?

A:We normally take all necessary steps to avoid any duty charges being levied on our clients in their country. However the Custom Duty procedures of your country are beyond our control . At some point of time its quite possible that you are charged with the Custom Duty by the Custom department of your country. You need to pay that on your own.

Q9: If I want to return goods for some reasons, how can I do it?

A:Usually we do not face such situation because there are no quality issues with us. In some special cases if you wish to return the goods please write us and we will give the best way out for it.

Q10: Do you offer real wholesale farm direct prices for the items?

A: Yes we do. Please e-mail us your requirements with quantity to get wholesale quotations. If you have any more questions please e-mail us at info@naturalpearlsource.com.  We will get back to you within 24 hours.

Pearls Education:

Got a question about a product? Need someone to help guide you through our website?
Got feedback?
Go to the link:  BAOYUE Pearl Education page to get some relevant articles about pearl knowledge.
If you have other questions, please feel free to contact us at any time.


Shipping Cost and Sales Tax - Click the Image to know more...


NaturalPearlSource's Normal Order Packing Instruction or as Customer's Requirement